Cancellation and Delivery Policy
At Webero Technologies, we are committed to providing exceptional IT and digital solutions with a focus on timely delivery and client satisfaction. Below are our policies regarding project cancellations and service delivery.
Cancellation Policy
1. Cancellation by Client
- Web Development Services:
- Cancellations must be requested within 7 days of project commencement for a full refund.
- Cancellations after 7 days but before project completion will incur a fee based on the amount of work completed up to the cancellation date.
- Digital Marketing Services:
- Cancellations must be requested within 5 days of service commencement for a full refund.
- Cancellations after 5 days but before the end of the service term will be charged for the services rendered up to the cancellation date.
2. Cancellation by Webero Technologies
- We reserve the right to cancel a project at any stage due to non-compliance with terms of service, non-payment, or other valid reasons. In such cases, clients will be notified, and any eligible refunds will be processed based on the work completed up to the cancellation date.
3. Cancellation Process
- To cancel a service, clients must email our support team at [support email] with their project details and reason for cancellation.
- Our team will review the cancellation request within 5 business days and notify the client of the decision and any applicable charges.
Delivery Policy
1. Delivery Timeline
- Web Development Services:
- Project timelines will be discussed and agreed upon during the initial consultation. Delivery times vary based on project complexity and scope.
- Digital Marketing Services:
- Service delivery will commence within 5 business days of agreement and payment receipt. Ongoing services will follow the schedule agreed upon in the contract.
2. Delivery Process
- Web Development Services:
- Clients will receive regular updates on project progress and milestones.
- Final deliverables will be provided in the agreed format and method, typically through secure online transfer.
- Digital Marketing Services:
- Clients will receive periodic reports detailing the progress and results of the marketing efforts.
- Any digital assets created as part of the service will be delivered electronically.
3. Delays and Extensions
- In the event of unavoidable delays, Webero Technologies will promptly inform the client and provide a revised delivery schedule.
- Extensions to project timelines may be negotiated based on mutual agreement if additional requirements or changes are requested by the client.
4. Acceptance of Deliverables
- Clients are expected to review and provide feedback on deliverables within 5 business days of receipt.
- Any revisions or adjustments will be made in accordance with the initial project scope and agreed timelines.
For any questions or concerns regarding our cancellation and delivery policies, don’t hesitate to get in touch with us at weberotechnologies@gmail.com or 7020323292, 9156109912.
Thank you for choosing Webero Technologies.